Frequently Asked Questions

Yes. Fiy Kreol is an authorized wholesaler and/or reseller of all products displayed on the website.

Shipping

We offer local pickup and delivery.

Delrose shop at Mont Fleuri, opposite the School of Music.

We deliver to Mahe, Praslin and La Digue.

Please ensure that you select the correct region and shipping rate at checkout.

Mahe:

Delivery – Every Monday,Wednesday and Friday of the week.

Pickup – Monday – Friday of every week.

Praslin and La Digue:

Deliveries are available every Monday and Friday of the week.

Pickup: 9:30 AM – 4:00 PM. Your order will be available for collection on the next available pickup day from the date of your order. If you are unable to collect your order on this day, please ensure that your order is collected within 2 business days thereafter.

Delivery: 9:30 AM – 4:00 PM. Your order will be delivered on the next available delivery day from the date of your order. You will be contacted by our driver to inform you that your order is on its way.

Pickup option – Free.

Delivery – Fees are calculated at checkout and vary depending on your location.

Next day delivery or pickup is only possible if an order is placed by 5 PM, one day before an available delivery day or pickup day.

Orders placed after 5 PM will be dispatched on the next available delivery day or pickup day.

We try our best to ensure that orders are dispatched on your selected delivery or pickup day. In the unlikely event that your order has not been delivered or is not available at the pickup location, please contact us immediately.

Please note that there may be events outside of our control which may affect shipping from time to time. In such cases, we will contact you as soon as possible to inform you of any changes to the schedule.

Payment

We offer two payment methods, direct bank transfer and card payments. 

You can make payments directly into our bank account. Our bank account details are provided when placing an order. 

Card payments can be made with any major credit or debit card (Visa, MasterCard, American Express, and Visa Electron). The payment processing is facilitated by CyberSource, a reputed payment service provider with support provided by Absa Bank (Seychelles) Ltd. The website is encrypted and all payment details are private.

All charges are made in Seychelles Rupees, the currently displayed on the website. 

Orders

Orders cannot be amended once placed. Please ensure that you verify your information, item(s) and respective quantities before placing an order.

Orders cannot be cancelled once placed unless in accordance with the Terms and Conditions.

Please ensure that you verify your information, item(s) and respective quantities before placing an order.

Due to the nature of the products, we do not accept returns and exchanges. Please ensure that you are satisfied with the item(s) upon delivery.

Exceptions may apply if:

  • An item is deemed faulty/damaged.
  • An incorrect item has been delivered.

Please contact us if you have any questions.

If you receive an item that is damaged, faulty and not fit for the intended purpose, please contact us immediately providing the following information so we can assist you:

  • Your full name
  • Your order number
  • The email address you used to place an order
  • A clear image of the products received
  • A clear image or copy of the invoice/receipt
  • Specify the item(s) affected and the fault or damage with the item(s)

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

If you receive an incorrect item or an item is missing from your order, please contact us immediately providing the following information so we can assist you:

  • Your full name
  • Your order number
  • The email address you used to place an order
  • A clear picture of the products received
  • A clear picture or copy of the invoice/receipt
  • Specify the item (s) affected

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

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